Service and Aftercare

After handing over the new residence, clients may encounter issues that need addressing, such as plumbing or boiler installation problems. MyBuildAssist makes handling these Service and Aftercare concerns simple, ensuring clients can report issues swiftly, and the team can resolve them effectively.

Step-by-Step Process

Once a client submits an issue, you can quickly pick it up by selecting the ‘Pick up’ button. If you create the issue, it automatically assigns to you. The issue will contain relevant details, including descriptions, images, and client information.

To ensure you have all the necessary context, you can easily access the client’s data by clicking on the icon next to their personal details. This directs you to their residence item, where all documents and communication are available.

Action Plan

You can prepare actions to address the issue. This includes setting up a sequence of actions or creating a draft action. For example, an issue might require a plumber’s service followed by a painter’s task. You can automate the sequence, allowing the painter’s action to begin once the plumber’s job is completed. Actions are categorized as “Provide Additional Information,” “Commission” (sending a work order), “Default” (similar to commission but within MyBuildAssist), or “Request Rejected.”

Report Completion and Tracking

Once actions are complete, you can mark the issue as “Resolved.” This process ensures your aftercare team stays organized, with all issues logged, tracked, and addressed efficiently.

Reports are categorized by types (e.g., painting or glass), making it easier to manage and analyze the data for better decision-making in future projects.

MyBuildAssist ensures clients are promptly assisted and keeps the aftercare process streamlined and effective.

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